Admission Guide

Pre-admission registration is available 24 hours a day, 7 days a week. Any patient seeking admission can proceed to our Admission Counter at the Lobby, on the day prior to admission.

Simply complete the documentation for admission and we will confirm your admission on the spot. Our counter staff will be with you to answer any queries about filling up the admission form.

Our Admission Counter operates around the clock. That means you can come on any day at any time. No prior appointment is needed, and there will always be someone to serve you.

Here’s a handy checklist of what you would need to bring during the pre-admission registration:

• Doctor's referral letter
• Booking slip (for maternity cases)
• Identity card, birth certificate (for patients below 15 years old) or passport
  (for non-Singaporeans)
• Medical benefits card or letter of guarantee from insurance company/employer
  (applicable to companies which have credit arrangements with the hospital)
• Test(s) results and X-rays, if any
• A list of all medication and the dosage which the patient is currently on
• Medisave documents, if any

If you will be staying with us for a while, you might want to bring along the following to make your stay with us a little more comfortable:

• Your own pyjamas or dressing gown
• A pair of comfortable slippers
• Toiletries
• Anything else which will make you feel more comfortable

The default check-out time at both Gleneagles Hospital and Parkway East Hospital is at 11 am. For Mount Elizabeth Hospital, the default check-out time is at 11.30am. An additional half-day’s room rate will be charged for check-outs after the default check-out time but before 8 pm. Thereafter, a full day's rate will be levied.

Your interim hospitalisation bill will be ready for your perusal prior to your discharge. The final bill will be sent to you within six to eight weeks. Payment can be made at the Cashier's Counter at the hospital lobby. Any charges or credits not processed upon discharge will be billed at a later time. Should your deposit exceed hospital charges, payment made via credit card will be refunded to the credit card, and payment made via cash or NETS will be refunded via cheques.

Your bill will be presented to you prior to discharge and should be fully settled by the time of discharge. Typically, the entire payment process takes anywhere up to two hours, depending on the components of your stay.

Parkway accepts all the common modes of payment, including those by cash, personal cheque, credit cards, and NETS. If your bill is to be settled by your employer or insurance company, a letter of guarantee/hospitalisation identity card from the employer or insurance company should be submitted during registration. The room type (single room, two-bedded room, etc.) and your NRIC/passport number should be clearly stated on the letter.

A gentle reminder: any letter of guarantee from a company or insurance provider which does not have credit arrangements with the hospital will not be accepted.

For Gleneagles Hospital and Parkway East Hospital, visiting hours are from 9am to 9pm daily.

For Mount Elizabeth Hospital, visiting hours are from 8am to 8pm daily. No guests are allowed after 8pm.

Our Parkway Patient Assistance Centres (PPAC) were set up to provide one-stop service for our international patients looking for specialists' expertise, personalised patient care, and cutting-edge technology at our affiliated hospitals - Parkway East, Gleneagles and Mount Elizabeth.

Our dedicated and experienced PPAC staff are fully trained to provide genuine care and comfort, and to attend to the needs of patients before, during, and, if necessary, after their visit. They will also be able to provide advice on estimated cost of treatments and procedures at our hospitals.

Some of the services provided by PPAC include:

• Doctor Referral and Appointment
• Emergency Care
• Non-Emergency Care
• Air Evacuation and Repatriation (Worldwide)
• Flight Arrangement and Extension
• Hotel / Service Apartment Booking
• Airport Transfer Services by Ambulance / Limousine
• Advice on Cost Estimates
• Medical Financial Counselling
• Language Interpretation Assistance
• Visa Application and Extension
• Special Food and Beverage / Religious Arrangements
• Local Sightseeing Tours Arrangements

You can contact PPAC 24 hours a day, 7 days a week at (65) 6735 5000. Our friendly and trained customer service officers will be delighted to answer your enquiries without obligation.

Alternatively, you can also email us at ppac@parkway.sg to make an appointment, to give us your feedback or to make a medical enquiry.